Return & Refund Policy
We want you to be completely satisfied with your purchase. If you're not, we offer a flexible return and refund policy.
1. Return Period
You can return items within 14 days of receiving your order.
2. Eligibility Criteria
To be eligible for a return, the item must:
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Be unworn and unwashed
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Be in its original packaging with tags attached
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Not be a personalised or final-sale item
3. Return Process
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Contact us at support@charmculture.co.uk with your order number and reason for return.
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We will provide return instructions.
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Send the item back to us using a tracked service (recommended).
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Once received and inspected, your refund will be processed.
4. Refunds
Refunds will be issued to the original payment method within 5–10 business days after receiving the return. Original shipping costs are non-refundable.
5. Faulty or Incorrect Items
If you receive a defective or wrong item, please contact us within 7 days of receipt. We will cover return postage and offer a replacement or full refund.
6. Exchanges
We currently do not offer direct exchanges. If you want a different item or size, please return the item and place a new order.